Return Policy

We want you to love your Chatham Catchalls purchase! If you're not completely satisfied, we're here to help.

Returns

We accept returns within 14 days of the delivery date. To be eligible for a return, items must be:

Unworn and unwashed
In the same condition as received
With original tags still attached

Store Credit

All accepted returns will be issued as store credit. We do not offer refunds to the original payment method.

Non-Returnable Items

The following items are final sale and cannot be returned:

Sale or discounted items
Gift cards
Custom or personalized items

How to Initiate a Return

To start a return, please contact us at chathamcatchalls@gmail.com with your order number and reason for return. We will provide instructions on how to send your item back.

Please note: Customers are responsible for return shipping costs.

Lost or Missing Packages:
Once your order has been shipped and is in the possession of USPS, Chatham Catchalls is no longer responsible for packages that are lost, delayed, stolen, or otherwise misplaced during transit. We provide tracking information for all shipped orders so you can monitor your package’s progress.

If your package appears to be lost or has not arrived, we are happy to provide any necessary shipping or tracking information to assist you. A Missing Mail search or claim can be opened directly with USPS to attempt to locate the package. Please note that submitting a search or claim does not guarantee that the package will be recovered.

Questions?

If you have any questions about our return policy, please don't hesitate to reach out to us at chathamcatchalls@gmail.com.